Terms and Conditions (“Terms”)

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.handyhumans.co.uk website (the “website”) operated by HandyHumans Ltd (“HandyHumans”, “us”, “we”, or “our”). Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the website. By accessing or using the website you agree to be bound by these Terms. Should you object to any part of these Terms, then you should discontinue your use of the website immediately.

Intellectual Property 

The website and its original content, features and functionality are and will remain the exclusive property of HandyHumans and its licensors. The website is protected by copyright, trademark, and other laws of both United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of HandyHumans.

Third Party Links

Our website may contain links and pointers to third party web sites or services that are not owned or controlled by HandyHumans. HandyHumans has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that HandyHumans shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We recommend you read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Limitation of Liability

In no event shall HandyHumans, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the website; (ii) any conduct or content of any third party on the website; (iii) any content obtained from the website; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer 

Your use of the website is at your sole risk. The website is provided on an “AS IS” and “AS AVAILABLE” basis. The website is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. HandyHumans, its subsidiaries, affiliates, and its licensors do not warrant that a) the website will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the website is free of viruses or other harmful components; or d) the results of using the website will meet your requirements.

Modifications & Updates

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the website.

These terms and conditions explain the rights and responsibilities of the client and HandyHumans Ltd

1. HandyHumans will provide all customers with a written quotation, which will include sufficient detail for the completion of the works. If any clarification is required, please contact us so that we can provide it. Extra works can be provided subject to a written confirmation including cost.
2. A ‘contract’ with HandyHumans is an agreement by the client to have work undertaken based on a written quotation headed ‘Quote/Estimate’ submitted directly to the client on an official HandyHumans letterhead and is a clear and straightforward undertaking between the two parties to form a contract.
3. Once a quotation has been accepted (either verbally or in writing) and the client has paid their deposit, then a contract has been entered into and these terms will come into effect. Quotes are valid for three months from the date on the quote.
4. All prices quoted are calculated on the basis of free access and unimpeded working during our normal working hours (8am – 4pm Mon – Fri), unless otherwise agreed. Please note that we may be on site until 6pm or on a Saturday. We will get prior agreement with the client should this happen.
5. It is the customer’s responsibility to arrange planning permission building control and any utility changes (eg Anglian Water). I planning permission is required for the work, HandyHumans Builders may request to see proof that this has been agreed prior to beginning work.
6. Commencement of work is under the assumption of uninterrupted work for the duration of the contract and in accordance with planning permission where applicable. HandyHumans Builders will not be held liable for any costs incurred as a result of delays due to unforeseen circumstances. (eg planning permission delays resulting in work having to stop)
7. HandyHumans will agree all practical arrangements with regards to working methods with the client in order to provide minimum disruption to the client and allow work to be carried out efficiently by the contractor.
8. Free access is required for delivery of building materials, plant, machinery, skips etc.
9. All used or removed materials on-site remain the property of HandyHumans and will be disposed of accordingly.
10. HandyHumans may directly employ or subcontract labour to work on site. Each sub-contractor takes full responsibility for their own third party liability. Plumbing subcontractors are CORGI registered. Electricians are Part P certified. HandyHumans will oversee all works to completion and takes full general and operational responsibility in the running of any contract agreed with the client.
11. HandyHumans will provide a payment plan to the client prior to commencement of works. This will usually include a 50% deposit, staged payments, and an end payment upon completion of works. Deposits are non-refundable and allow HandyHumans Builders to book work in and agree a formal start date for works and purchase materials. Please note: In the very unlikely event that HandyHumans have to cancel your work, your deposit will be fully refunded.
12. Invoices will be sent out prior to the relevant payment date and each invoice will serve as a receipt for payment. Payments must be made in a timely manner or work progress may be impeded or ceased (in the case of non-payment). Payments can be made by c bank transfer is our preferred method. All invoices include our bank details for bank transfers.
13. Insurance – Public Liability and Employers’ Liability: HandyHumans has Public Liability Insurance and Employers’ Liability to the sum of £5,000,000. All usual general building practices are covered within our insurance policy.
14. All client information is retained in accordance with the Data Protection Act 1988 and all personal and other client details will remain confidential.
15. Guarantees: All customers will benefit from a full guarantee on our workmanship for a period of 12 months. Guarantees on materials run in accordance with manufacturer’s warranty periods where applicable. Our guarantee covers all new work and new materials used in construction or repairs, but does not guarantee the integrity of any existing structures, materials or decorations. In the event of a failure beyond the guarantee period we will be happy to investigate the cause and negotiate a solution to the problem without delay and carry out any agreed repairs as soon as possible. Charges may apply for remedial work carried out beyond guarantee dates or to items not covered by our guarantee. Please note: Decorations are signed off on completion and not covered by guarantee. Plastering work is covered by a 6 month guarantee. Please note we provide a 6 month guarantee for plastering work to allow for settling in time. We therefore strongly recommend delaying any decorating for this period.17.
16. No responsibility is taken by HandyHumans for the presence of perished or rotten timber (or any other perished or rotten materials) in existing structures such as doors, windows and frames whether detected or undetected at the time of contract.
17. We will not be held responsible for the suitability of the existing boilers ability to provide for additional plumbing works. If the existing boiler is found to be unsuitable, this shall be discussed with the client and any parts required shall be supplied. If we have to remove existing radiators for any reason (eg plastering) we will not be held responsible for their effectiveness once they are replaced.
18. HandyHumans will endeavour to protect existing surfaces with the use of dust sheets and loose plastic sheeting etc along with care in our working practice. However, responsibility for protection from damage of any existing surface or fabrics etc is the responsibility of the client. Arrangement can be made to put in place protection of existing surfaces, over and above our basic cover, at a negotiated additional cost. We strongly recommend the clients moves any expensive or sentimental items before work commences. If we are required to move furniture to undertake our work we will not be held responsible for any breakages or stains that may occur. We advice clients to keep all valuables and expensive items safe and secure for the duration of the works, as we cannot be held liable for any theft or loss.
19. Discounts and retentions: Prices are based on the understanding that no retentions are held unless previously arranged and authorised. No Main Contractor or Sub Contractor discounts are given unless agreed and confirmed in writing.
20. We will endeavour to employ a helpful attitude at all times and will always attempt to bring the building works to a satisfactory conclusion as soon as possible taking into account weather conditions, availability of specialist materials and unforeseen circumstances etc.
21. HandyHumans take pictures of the progress of our projects. We reserve the right to use these pictures in our portfolio of work, on our website and on various social media websites for marketing and information purposes.
22. Deposit – Once deposit paid you accept HandyHumans terms and conditions which is online. The deposit is non-refundable, as we will start to pre book work and order materials.

Contact Us

If you have any questions about these Terms, please contact us via [email protected]